Privacy Policy

Who we are

Our website address is: https://dancerine.com.

Dancerine is the data controller for the purpose of GDPR and the Data Protection Act 2018. If you have any additional questions about our privacy policy, please do not hesitate to contact us. Our contact details can be found on our contact page. Your privacy is very important to us and we don’t ask you for personal information unless we truly need it.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Dancerine website uses cookies to help Dancerine website identify and track visitors, their usage of Dancerine website, and their website access preferences. Dancerine visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Dancerine website, with the drawback that certain features of Dancerine website may not function properly without the aid of cookies. You can read about the cookies that we use here https://dancerine.com/cookie-policy-uk/

Website Visitors

Like most website operators, Dancerine collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Dancerine’s purpose in collecting non-personally identifying information is to better understand how Dancerine’s visitors use its website.

Dancerine also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Dancerine only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of personally-identifying information

Certain visitors to Dancerine website choose to interact with Dancerine website in ways that require Dancerine website to gather personally-identifying information. The amount and type of information that Dancerine website gathers depends on the nature of the interaction. For example, those who wish to purchase a product or receive Dancerine updates via email. In each case, Dancerine website collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Dancerine website. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

What we collect and store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Minors

Persons under the age of 18 years old may not submit information or make purchases without the consent of a parent or legal guardian. If you are under 18 years old and wish to provide information to Dancerine, please seek permission from your parent or legal guardian before doing so. We do not knowingly collect the data of anyone under the age of consent on our website.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We retain your personal information only for as long as necessary to provide you with our services and as described in our privacy policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

Unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order or fulfill your requests.We share information with third parties who help us provide our orders and store services to you; for example;

– Payments

We accept payments through Stripe Payment gateway. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Changes to this privacy policy

We may modify or change, add or remove, portions of this privacy policy at any time, with or without notice. Any changes will become effective immediately. Any such changes will be refected in this online document.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@dancerine.com.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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